Service

Instrument Services and Service Plans

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Optimize your DNA/RNA nucleic acid synthesis workflow through our instrument services and laboratory training. Keep your DNA/RNA nucleic acid synthesizer in optimal condition and pass our service plan and instrument certification. Understand how to maintain the nucleic acid synthesizer on a daily basis, and how to conduct synthesis operations in a standardized and efficient manner through our training. For convenience, on-site or remote nucleic acid synthesis training is provided.

Instrument repair services

We provide instrument maintenance services and respond quickly and professionally, minimizing downtime for your instruments.

Synthesis process services

We provide nucleic acid synthesis process services to help you quickly master the synthesis process and achieve efficient production.

Instrument Qualifications

Through our instrument hardware qualifications, we ensure that your instrument is installed, operated, and performs according to the manufacturer's specifications. The instrument hardware qualification certification service is carried out by our experienced engineers and includes the complete documentation upon completion.